Purchased their most expensive I-gel mattress that they promised would keep you cool, it had a plastic layer and was too hot, would not accept it back as it was used once, even though not fit for purpose. This company does not believe in goodwill once they get a sale. Mattress inferior quality and bobbling after a couple of months despite turning etc, Customer services difficult to contact and you do not get the same person dealing with your complaint, they just sound like trainees who have to ask somebody else and promise a call back which may be a couple of days later and if you aren't in you have to call them back and wait again. I would not recommend or purchase another item from this organisation. Also, purchased white Hamilton range bedroom furniture a few years ago, the paint cracked on it after a few months. Beware of purchasing anything from this company.