Quite simply ...Bed not to standard ,no provision for attaching headboard .Guys putting bed together said they could do nothing and said they would organise a new base .Phoned customer service who knew nothing .Eventually promised a new base with a 3 week wait .phoned to confirm delivery and was told they had no record .Was passed around customer service and after waiting 15 minutes was told the base would arrive today between 07.00 to 13.00 .You guessed it delivery driver phoned to say that unit had arrived damaged and it would be 3 further weeks for a replacement .Phoned store and stated that I would demand a refund as goods were not fit for purpose ....I was told to "calm down" and they would try and sort things out with customer services .Suffice to say I have purchased the two brassinsets that were missing and repaired the bed myself. - 15 minutes was all it took ......This store reminds me of the ballad "send in the clowns" ...Use at your peril ....note this was not a cheap bed and base at over £1300