One star is given as no stars is not possible and in fairness the sales representative in the shop was fantastic.
My issues started thereafter. We paid for 2 wardrobes, 2 bedside cabinets and a chest of drawers in full in December. They were delivered several months later (a lot later then we were initially advised to expect delivery). When eventually delivered the items were damaged, of the wrong colour and had components missing.
Dealing with the customer service is exacerbating. Don't expect an email to be replied to in the time they say they will, don't expect phone calls to be returned but do expect the delayed email responses to be patronising, condescending and entirely unhelpful.
7months after paying for my order I still have a wardrobe with no door and a chest of drawers that are a completely different colour to what was ordered.
Absolutely terrible!!!!!
5 years ago
Bensons For Beds has a
1.2
average rating
from
1,760
reviews
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