Customer service on the phone has been shameful. Bought a Sealy Sancturary Spa Bed after testing in store. We both have back and shoulder issues. The store example was soft and supportive. The store told us this is a new design and recently arrived (So cannot have had many people testing it to change the softness). Ours was delivered 10 days ago and its like sleeping on a plank. Getting 2 or 3 hours a night and waking with pain and numbness. Both taking pain killers to get through the day. This bed does not reflect what is displayed in store and after returning to store and agreeing on a replacement, Bensons Customer Service will not do anything about it for 40 days. In pain and sleep deprived. No one seems to care. Bensons customer service were almost sniggering on the phone and telling us it's our fault. What kind of company is that?