on the 7th May me and my partner purchased a new bed and spent £1,500 expecting to get what you pay for kind of service... well.... the bed arrived 4 weeks after ordering which was absolutely great.. however in with the order we had took out the care package (This was supposed to come with a mattress protector) - this didn't arrive and we was told that if the mattress protector was not used then we would be unable to return the goods... well we then said well it hasn't arrived with the bed and neither has the bedding box and we was told we could collect the mattress protector from store by Customer Services, we then contacted store where they told us this is not possible, then two weeks later we received a phone call from store with a rubbish excuse and we was told we can now collect the protector from store...... now almost 2 months since making the order we are still waiting for the bedding box and I've also just received a call telling me it has been re ordered (WHICH SHOULD HAVE BEEN DONE 3 WEEKS AGO?!) this will now apparently take another 4 weeks!!! whatever you do don't waste your time and money here, go to silent night or something! the staff at the store are lovely but don't be fooled as you will probably need customer service at some point and it isn't a nice experience!