In the middle of May 2019, My elderly parents spent nearly £1,000 on a bed to sleep on downstairs as they find their stairs very hard to negotiate. They tried a bed out in the shop, getting on and off it once. They also bought a mattress protector which we were told would be in situ on the mattress when the bed was delivered. When the bed came my parents, who are in their eighties and frail, realised it was too high for them. The measurement from floor to mattress is 27”. During the purchase process the sales person did not point out that modern mattresses are twice the depth of a traditional one. The whole point of the buying this bed was so they could sleep downstairs. So they are now at the end of June 2019 still going upstairs to sleep in their old bed. Also no mattress protector was delivered let alone put on the bed. My father rang Bensons on the same day to explain the problem with the height of the bed. He found it extremely difficult to get through to customer services and spent most of the afternoon trying to do so. My father suffers with heart problems and the stress of trying to communicate with you did not help. He was told that he had to keep the bed for 40 days as per your terms and conditions.Obviously this is not an ideal solution under the circumstances. I went to the shop where we purchased the bed and tried to ask the staff if we could change the deep mattress for a more traditional one. We were told that this was not possible because the bed bases and mattresses come together as a pair. We were not given this information when we purchased the bed. Had we been able to swap the mattresses, and my father was quite willing to pay any difference, the whole problem would have been resolved quite simply and easily. However please be warned that the bed frames and mattresses come in pairs so the whole thing has to be sent back and you have to pay either 10% of the purchase price if you are exchanging or 20% of the purchase price if you want to send all of it back. I tried ringing customer services myself ever since the arrival of the bed at the beginning of June. They are extremely hard to get hold of, most of the time you get told that you will have to wait for 30 minutes. In the end, I emailed customer services on the 11th of June after trying to get through to them on the phone over several days. I also sent a copy of my email in the post on the same day and got no reply. I finally managed today on the 26th of June to get hold of someone in customer service after one person rang me back and let the phone ring once and another person hung up on me. She listened to the problem and this was the first time but I had any contact with customer service after six weeks. I have found the whole process of trying to deal with Bensons for beds and their customer service very stressful myself. I have come to the conclusion that once Bensons for beds have taken your money, they are not interested in you. This is the worst company I have ever dealt with in all my life and would suggest that you buy a bed from another shop. My elderly parents have lived for six weeks with a bed in their dining room which they cannot use and are still going up the stairs which is dangerous for them and using their old bed. Bensons for beds don’t care. ThE boxes below are wrong, communication is virtually impossible, my emails and lettI r were ignored and returns impossible unless you’re prepared to pay a lot of money, will never buy from you again.