After experiencing untold problems with my delivery (faulty goods/not all items delivered at outset etc.) and attempting to get through to customer services, I finally gave up on ever receiving the quality goods I expected in December 2018. Subsequently, after exasperating phone calls to Bensons, I sent in photographs of the faulty goods along with screenshots of customer services telephone waiting time - nearly 2 hours. Eventually, I heard from customer services on 3rd May 2019, with an offer of an allowance for faulty goods and gesture of goodwill. However, I am unsure if I will ever receive the refund offered and I feel Bensons are purely delaying resolving the issue for me, Despite sending several emails to try to resolve this situation, I have not heard back from Bensons. This evening, I have been trying to get through to their customer services department, however have been cut off once and on hold for over 30 minutes now. I completed my initial order on-line, however I must say the sales representative in store was keen that his name was added to the order. I hope he received his commission as I never received quality goods or any gesture of goodwill as promised. Bensons please could you at least respond to my emails? I really do think it is about time this matter was resolved and you actually honoured your offers of goodwill.