Ordered a sliding wardrobe set from Bensons For Beds in Crawley. Delayed delivery to prepare rooms. The product was massively defective - even the delivery driver noted that one of the packages had been torn open and that 'they were loaded on the truck like that'. Set of drawers - back panels cracked and broken, corners of top frayed, sliding doors - corners wet and chipped, bottom of doors frayed. It honestly looked like a second hand version - was stunned by how bad it was. Called Bensons customer service an hour after delivery submitting photos - promised a callback at 4pm that day - no callback received. Wrote an email that night and called again the next day and left contact details on automated system. They called back in the middle of work meeting so I asked could they instead call me at 3pm - response 'No we don't do that'. So spent 30 minutes giving all the details again of the damage and asked for a refund. Rep stated would arrange refund through store and quality team would call me in next couple of days. Waited two days but no call so called the store in Crawley - they stated they received email from customer service but it was replacement of damaged parts not refund and would take 6-8 weeks. Refused and stated that not prepared to wait - they offered of small amount of compensation but I had no faith at this point and asked for refund to be processed. Assistant manager told me have to wait until after weekend to arrange collection and they would not process refund until collection. Sent a full complaint email this morning. Shocking product, shocking customer response and honestly its not even cheap so no excuse........extremely poor experience.