Last year purchased a Hip Hop bed frame from Bensons and thought it pretty good, so thought I'd buy another for my daughter......very long delivery, but was advised that at the time of purchase. During the un packing I received a very unpleasant splinter to my hand from one of the veneered side panels. Upon inspection I noticed that these long rails were bowed which had caused the veneer to split, making the intended smooth bed edge (just where the calves and back of thighs would come into contact) into a totally unfit-for-purpose element of a bed. Posted off photographs showing the problem and subsequently had a productive conversation with a Bensons Beds representative where I agreed to retain the bed as delivered and Bensons would replace the offending side rails. I made a temporary fix to avoid my daughter being injured and awaited delivery of rails. After weeks of waiting, just when I was expecting delivery, I received a call from another representative wishing to re-discuss the issue. I pointed out that I had agreed to a 'fix' that was very advantageous to Bensons (i.e. two replacement rails as opposed to a full return of the whole unboxed bed frame) and if they wished not to honour this agreement they could active a full return. I have heard nothing since six weeks on. They are still selling this bed frame now....if it arrives like mine it is dangerously unfit for purpose...be aware.