ZERO -ZERO Stars. Further to our review 2 months ago and attached below, we received our order finally on the 10th April only to find damage to the mattress and Head board. Many phone calls, emails and attempts to get any sense from Bensons Customer services, we are still awaiting a response now into early July of when our bed will be replaced. Failed deliveries and damaged goods at a cost of £3186.00, they thought it a gift to offer me £150.00 in compensation to keep the damaged items. Please re-read our post below and AVOID this COWBOY COMPANY (BENSON'S FOR BEDS) at all costs.. Paul Holden "Purchased an i-Gel Alexus bed with Otterman base , headboard and bedding on 9th March at a cost of £3186.00 and given a delivery date of 02nd April between 07.00 and 18.00pm and we would get a delivery slot morning or afternoon confirmed a few days before. We advised them of tight access and a small van would be needed and also to call 1 hour before so we could ensure the lane was clear and gates opened ready due to rural location . On Friday 30th March we received a text informing us that the bed was being delivered on Tuesday 02nd April between 07.00am and 1.00pm and my wife booked the morning off work and said she would be in by 2.00pm. Tuesday morning came and went with no contact from anyone and no delivery so we waited until 1.30pm and started chasing where the delivery was. Tried calling customer services to be held on hold for 45 minutes + before hanging up and then called Burnley store to be fobbed off with all sorts of lies and excuses. I then called their Distribution centre to be given more lies and excuses from a staff member including that they were not able to contact their delivery staff and that most vans were running a couple of hours late. She must have had a crystal ball to know that if the delivery drivers were uncontactable!! We decided to wait for the delivery to appear throughout the afternoon or to get a call of apology or other from the driver, but nothing until 3 minutes to six to say they were coming with our bed. We asked him about his vehicle for the access, only to be told that they had a large lorry which could not get up our lane (single windy, bumpy track for quarter of a mile) so we had to have the delivery cancelled for the day. Next day we heard nothing from Bensons so I started chasing at 11.00am to find out what was happening to be finally told after 2 hours and numerous calls to departments that we had refused delivery and a re-delivery could be attempted in about 10 days time. At this I lost my temper and told them to cancel the order and refund me to which the snotty little bas...d said okay but we will be taking 20% of the value because you have refused delivery and cancelled the order. They absolutely had no care or respect that to wait for another delivery slot meant that we would have to sleep on the floor because we had already disposed of our old bed and they would not bring forward the delivery. They do not have any concern that they breach their own contracts, steal your money when you cancel and have no regard for legal intervention (we consulted Citizens advice in between) and blatantly laugh at the amount of bad reviews of their company. We have reluctantly had to arrange a re-delivery rather than lose almost £640 for absolutely nothing and now have to sleep on the floor for 6 days. DO NOT USE THIS COMPANY!!! it is run and operated by thieves, liars and cheats." 1 Posted 2 months ago