purchased a 6 door sliding robe unit with 2 very large heavy drawers under the robes .The men who built the unit told us they never built one before with 2 very heavy drawers usually they would have 4 .The unit cost nearly £2000 and looked great .After approx. 11 months one of the very flimsy handles on the top drawer broke then the other one a few months later .My husband tried to purchase handles which would fit but couldn't get them anywhere so he took one of the bottom drawer and when he was screwing it onto the top the glass cracked and has gotten worse . At the time this started my father was diagnosed with cancer and my daughter was having a very tough pregnancy so I didn't have the time or energy to travel to Belfast to complain so I emailed head office but heard nothing so I filled in an online complaints form on the Belfast store but nothing ,eventually we had to drive to the store and showed the salesman photos which he asked me to email to him .Had a call today with an English accent so I presume head office who was far from helpful just kept repeating the 1 year warranty was over so they would do nothing .We had also lost our baby grandson a few months ago and I was not up to this unhelpful person and I was getting so upset I just hung up .I will never purchase from Harveys/Bensons For Beds ever again and just wish I had not also purchased my daughters bedroom unit from them .Customer Service dreadful would give them zero if I could AC