PLEASE AVOID THIS COMPANY AT ALL COSTS. I bought furniture from this company last October 2018 totalling nearly 3.5k. Initially they sent the wrong furniture we then had to wait 12 weeks for the correct furniture that we ordered and paid for to arrive. When it arrived one of the surfaces of the units was damaged, back to the store another was ordered 12 weeks later arrived, lo and behold it was damaged we eventually received the replacement last week in good order. It took Bensons nearly 9.5 months to correct their error. In all of this the store when the replacement part that was damaged delivered offered us £150 compensation on completion, by the way they still haven't sent the person who built our furniture yet to fix this, which we paid £250 for. So likely to go into 10-11 months before fully resolved. To add insult today I have been informed by Bensons they will only refund £50, if we don't like this they then encouraged us to go to the Ombudsman. This is a warning to all about thinking of shopping with these crooks, my mission will be too post this on every social media and review site possible as a warning to everyone. I will also be considering legal action against this company.
5 years ago
Bensons For Beds has a
1.2
average rating
from
1,760
reviews
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