Even one star is too much. Ordered wardrobe in december
The wardrobe arrived with missing pieces and one door mirror cracked. I was told the parts would be re ordered and 6 weeks later i rang to chase up only to be told the parts havent even been ordered. This has happened a number of times. I asked to cancel the order as the wardrobe was needed for the arrival of my baby in May. I was told they could not cancel the order (complete lie) and that i would be offered compensation. I asked what the compensation amount would be to see if worth waiting but i was told they cant give an amount until all issues are resolved. It is now July, my wardrobe is still not complete. I received a delivery of what was supposedly meant to be part of my wardrobe which is totalky wrong colour and completely wrong size. They still havent taken it back. All sorts of pieces lying around in the bedroom which is dangerous as i have kids. Issue still not resolved. Ive been told max compensation can be 50 pounds which is absolutely ridiculous as i lost my deposit of 90 pounds as i had booked someone to assemble wardrobe for a certain date. Now ive asked for the order to be cancelled and they will come to pick up wardrobe so why did they lie at the beginning and waste my time. Worst customer service
5 years ago
Bensons For Beds has a
1.2
average rating
from
1,760
reviews
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