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Jane
Purchased 2 mattresses from Bensons, first one single mattress and this was great. Second mattress, king size, different quality totally, haven't had it one year and it is sagging badly, the top has bobbled all over, even the backing is different, thin and ugly. I gave Bensons a bad review, they asked me to contact them and promised to send an 'independent technician' to view it. Exactly the same type of mattress protector is on both beds and I stripped both beds to show the difference in mattress quality. Single bed perfect, king size poor. The 'independent technician' only reported back it was the fault of the mattress protector that caused the bobbling, he didn't bother to compare the previous mattress that doesn't have any bobbling at all or comment on the sagging or poor quality underside of the mattress. I am totally disgusted with the extremely poor service and feedback received from both Bensons (who you can never get hold of straight away) and their so called 'independent' advisor who did not bother to report on why the backing was different, why it was sagging already and why, if it was the mattress protector, hasn't it caused the single bed to bobble also. I would not recommend this company to anyone who wants to purchase goods of quality with a decent, honest back up service.
5 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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