Absolutely appalling after sales service. Our bed was delivered without a head board we were told it would follow in a couple of days, it was eventually delivered by a courier a week later (we had paid for fitting). The bed creaks like it's 10 years old. We finally managed to get hold of customer service and they sent someone out, he said the bed was too heavy for the casters ( we ordered gliders) an needed to be on gliders! He said he would inform them and it would be sorted. After 2 weeks of us chasing this up nothing still has been done we cannot sleep in the bed because it's so noisy and the only contact with Bensons is if we have got the time to spend 40 minutes to get through to customer services just to be told a load of lies.