DO NOT use this company. Would give a minus star rating if that was possible!! Bought 2 beds, with mattresses last July, one of the mattresses is sagging really badly, emailed Bensons & after 3 weeks they replied asking for photos, with "props" to prove the problem. i emailed them back saying the problem was only evident when the bed was being slept on, heard nothing back, so rang the "customer service" (thats a joke) line, after being on hold for 35 minutes, I was told that because it was purchased more than 6 months ago, the onus was on us to prove a fault, which would mean us paying for a "technician" to come out & have a look, if they decided there was a manufacturing fault then our money would be refunded. Of course it was stressed that this technician is independent and no way they work for Bensons, yea right!!! Absolutely appalling service, would never even buy a pillow from them again!!!