8 weeks ago we up ended this bed to have new carpet fitted and decorate, on doing this we discovered the casters were fractured or completely broken away. We contacted Benson's customer service, which by the way, according to BT is a premium rate no - BRILLIANT! !! We had no joy, so took the broken casters into Taunton store who contacted customer service, 3 weeks and numerous phone calls, Taunton contacted customer service again, who in turn rang me to say they would be delivered in 5 working days.... NO... so contacted Taunton again and they were told 12 working days, so,we are into day 10 and still no notification as to when or how these will be delivered. We had to have 1 replaced 2 years after the bed was delivered, it's not possible to move this, so is as was last seen. This is a £1700 bed, the service is appaling, or though Taunton store has tried to help, but as they said - it's not their responsibility