Benson for Beds are disgraceful. After my mum bought a complete bed from them in May, the mattress began to sink in the middle. They sent out one of their engineers who advised on his report that the mattress was fine. This mattress is not fine and not fit for purpose. My parents are elderly and they are being fobbed off. I have sent countless emails to Benson For Beds attaching my own photos, have advised them I will approach BBC Watchdog, trading standards and the furniture ombudsman if my parent's mattress is not replaced with the mattress chosen at the time of purchase. They have still no replied to my emails. I spoke with the store manager at the store where the bed was purchased from and she encouraged me to escalate to Watchdog ETC. What does this say about them when their own staff appear to have doubts also. I have provided Benson For Beds with my mums name, order number and customer reference number. I have asked Benson for Beds to contact my mum to arrange a suitable date and time to deliver a mattress that is fit for purpose.