Do not buy from benson for beds I bough a super king size ottoman bed base and mattress for £2500 it said it has a 5 year warranty after a year the hydraulic pumps stopped holding the mattress up and became very heavy and one of pumps come a away from base and the metal frame was screwed to the wood base with 1 inch screws that broke away from the base when u lifted mattress up to put stuff under bed. I phoned benson told them they said there sending Fira bed service technicians an independent company to give the report a Fira technician come round the technician opened the bed
to check it out he said it has faulty pumps due to manufacturing fault he closed the bed with the Hydraulic pump not connected and made a hole through the wooden base he said he was going send report to benson when I spoke to benson they said they have the report and it says it was caused from misuse so I made complaint and had back and fourth with the Terrible benson for beds customer service benson for beds then come back saying it’s not there fault there not accepting liability but they will send me new hydraulic pumps but they won’t fit them it’s not there fault I was not getting nowhere so I accepted the pumps and fitted them a year later they done the same thing they sent Fira technicians again he come round said it’s a faulty bed sent report to bensons there saying report says it’s from misuse again and it’s not there problem and refusing to fix it I am going to furniture ombudsman now waiting to hear what happens DO NOT SHOP AT BENSONS for beds
5 years ago
Bensons For Beds has a
1.2
average rating
from
1,760
reviews
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