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Anonymous
Absolutely awful service from the delivery of not 1 but 3 double mirrored wardrobes to the customer service we received was absolutely shocking . On of our wardrobes had been delivered damaged. I pointed it out to the delivery guys to which one said I'll take a picture but I have to leave it with you for you to sort . Cut a long story short spent the next 5 and a half weeks trying to sort it out with customer service team . If I heard " this is not a matter that needs escalating " I heard it a million times not to mention me doing all the chasing for the information that they should of informed me about. In the end they managed to sort the problem out another 2 and a half weeks later !! So waited 6 weeks for delivery and 8 weeks to sort it all out over a damaged wardrobe so 14 weeks wait !! . All the phone calls alone I made chasing it up had taken up 4 hours of my time all together . It was so stressful reduced me to tears . Given a £100 voucher for the inconvenience caused . Never again !! Customer service I received was awful .
5 years ago
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Bensons For Beds has a 1.2 average rating from 1,760 reviews

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Alice, Customer Support

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