One star is too good for this company, but the only way I can write a review is to give the minimum! it is very disappointing when you take their salesman's advice, pay thousands of pounds on a bed and it breaks down within the guarantee period. I had their independent assessor visit my home at a cost to me, and tell me the mattress had not quite got to the stage for the need to replace it. Now I'm stuck with a mattress I struggle to sleep on because it roles towards the outer edge and I wake up aching. Dreadful customer service and I've spent £6,000 with them over the past 10 years - never again.