Really wish there was a minus star option for this dreadful company. Purchased a Madrid Back Care mattress from them in August 2018 and was told that it was perfectly fine for a slatted bed base. Used the summer side of the mattress from August to October 2018 and then flipped it over to the winter side from October 2018 to March 2019. Earlier this month we rotated the mattress and noticed that the winter side had slits/stretches in the fabric all over it. We immediately raised the issue with Benson and were told that because it is out of the 6 months consumer period, we would have to get Home Serve to do an inspection and report at our expense. If it were deemed to be a manufacturer fault, we would be reimbursed the £48 fee. When Home Serve came did the report, they stated that the slats were 100mm (10cm) apart and that was the reason why the mattress was pulling/chaffing. Benson for Beds immediately rejected the claim and told us that the manufacturers requirement is a maximum of 7cm (70mm) slat gap. Not only was this not detailed anywhere, but we were told that the mattress would be perfectly okay on a slatted base. Additionally, the summer side of the mattress is unmarked after laying on the same base for 5 months .... wierd that ;). When we purchased the mattress we also took out the care and protection plan, which we were told would cover the mattress against damage and stains. However, when we called Gaurdsman, the care plan company, we were told that Benson for Beds customers keep coming to them for damaged mattresses, however the care plan only covers stains. Both the salesperson and customer services personnel we dealt with told us that the care plan covers damage. The issue has now had to go to the furniture ombudsman for mediation, as Benson for Beds customer service are not willing to budge. If you are reading this review ..... STAY AWAY FROM BENSON FOR BEDS!!!