I have to say I would never shop at Benson's for Beds again. The mattress we received looked like the one we ordered but felt nothing like it, even after weeks of use following being assured it would soften with time it is still much firmer and not as supportive as the one we chose in the shop, we checked this with at least 4 visits, we've decided we will have to buy another mattress from somewhere else and put this expensive mattress in the spare room, it was either that or tip it, we kept being told there is nothing wrong with the mattress which I'm not disputing, but our bench mark is the mattress in the shop. We are the only ones that compared them, the last message left by their customer services was abrupt and verging on rude. I wish I had read some of these reviews before placing the order