AVOID THIS COMPANY AT ALL COSTS! We ordered our sons bed in December 2018 and the bed was damaged upon delivery. We informed customer services via phone (after waiting 50mins to speak to someone). They requested us to email in with the part numbers which we did. We received no response, so chased them up and they finally responded 3 weeks later. We were told they would send some more parts and once received we would be receiving some compensation for the inconvenience. We eventually received some of the replacement parts (but not al that we requested) and these too were damaged. We rang to complain several times and each time gave up waiting on the phone for over an hour just to speak to someone. We decided to email in but again after serval weeks received no reply so we chased them a few times. They finally called us 6 weeks later and asked us to email in again which we did. We finally received the pieces in late July. We emailed in again complaining about the terrible customer service, damaged parts and long awaited replies. Again it took them over 3 weeks to reply and they called to say they would offer us £20 cash. We explained we felt this is an insult as our son slept on a mattress on the floor for over 7 months! Their reply (exact words from customer services advisor Sidrah Ali after she consulted her manager) was “Take it or leave it. If you’re not happy, complain to Trading Standards or the Citizens Advice Bureau!” Shocking customer service. You have been warned, steer clear of this company!