I would give it NO STARS. Their after care customer service is rubbish. I received delivery of my expensive mattress which had been dropped by the delivery man causing damage to its pocket springs. First time I called customer service they didn't even speak to me after I had waited for 45 minutes, they just hung up. The second time the call handler was trying to fob me off saying that none of their departments actually communicate - and was absolutely useless to the point I terminated the call before I lost my temper. I had on both occasions followed up with an email I had two options - wait for a 'technician' to state if it was a manufacturers fault - which of course it is not - THE SODDING DELIVERY MAN damaged it!! (and to complicate things it was delivered to my neighbour who did not refuse it). or evoke the not satisfied with the sleep returns. strangely either will take a long time and they will have our money for over a month for goods not of satisfactory quality. DO NOT EVER USE THIS USELESS BUSINESS who don't care once they have their money!