basically mis-sold insurance!we chose mattress and were told price was £200,i always ask for any more discount/freebies and was offered £10 off and a protector and "free" accident/damage insurance.we did not ask for or enquire about the insurance.seemed like a good deal,so we bought it. then went on website to check spec. and found out it was £40 cheaper on-line! with same delivery time as ex-store.then had a careful look at invoice,what had been done was,the £200 had been discounted down to £160 (the web price),then the ins.added @£31,the protector was part of the ins.deal anyway!all of this is clearly shown on the invoice.so it appeared we had been given a £10 discount!i'm sure this is illegal.the only good part of this is the ins. has a 14 day refund,so I will be getting the £31 back(I hope)how easy this will be,don't know. salesman was very slick and friendly!