Bought 2 beds and mattresses in December 2018. By April 2019 one of the mattresses (sensaform 9000) had dipped significantly and the top ticking had bunched and folded so badly that my son was unable to sleep properly and was suffering with a bad back. A FIRA technician reported the mattress as faulty. I was not given the opportunity to change brand of mattress so a second (same) mattress was delivered in June. By August this second mattress developed the same fault and a second FIRA technician’s report also deemed this mattress faulty. I had to call Benson’s customer services as they had no intention of following up FIRA report, they wait for you to contact them, and it takes a long time for them to answer phone. Customer services told me that the mattress would be collected and a refund would be issued the same day. This was a lie, mattress has been collected and after a day spent trying to contact customer services and hours waiting for a callback that never happened, I have now been told that it would take at least 48 hours for mattress to be booked back in before I was offered a refund. It is Friday now so I will have to wait until Monday at least. And son has no bed to sleep in until I get refund to pay for new mattress.