Customer service is as poor as their mattress! Purchased a new mattress for £600. With in 6 month the mattress had collapsed at the edges. I complained to bensons a number of times to be told I could pay for my own test of the mattress, however I had to use a tester they approved of. Eventually they agreed to pay for the test, but again only using their choice of tester. The tester came out and agreed the edges had collapsed and their was a massive lump in the middle of the bed. At the same time he said he was sure bensons would refuse the claim, and that their mattresses were just poor quality. As expected the claim was refused. I now wake up each night in agony after just an hour or so's sleep. Please learn from my mistake and go elsewhere.