If I could leave less than one star, I would. The waiting time to speak to customer service is currently 61 minutes!!! This company has no concept of customer service or satisfaction. Had a bed delivered, which was damaged, when they sent the replacement, I built the bed, following the instructions, which were wrong!!!! so I was not able to fit it together. Been waiting 3 weeks for second replacement and they can’t give me a date of when that will be. They suggested that I put my 81 year old mother on a camp bed while she stayed with me. I complained to “customer service”, ( I use that term lightly) and the guy argued with me, when I asked to speak to a manager he refused to let me and hung up. AVOID THIS COMPANY!!!