Well it is fast approaching 2 weeks since the delivery of our King Size Strength '5' mattress that would not fit up our stairs. Remember I posted my concerns on this blog last week.... STILL no refund in the bank (about £145).... STILL no contact from Bensons.... Not an email, not a phone call, not a letter.... NOTHING.... Their Customer Service office are only open Mon-Fri 9-6, I have tried ringing them from work but my boss got fed up with me after 45 minutes and told me to get back on the line. My wife can't ring them because they will only speak to me. So unless I can have a day off work (fat chance) I guess I am up the creek without a paddle. It's as if I just drifted in and out of their lives and they have 145 quid of mine and I still have no mattress, , they are an utter disgrace to the retail trade. Customer Service.. they do not know the meaning of the word and do you know what ?? There is not a great deal you can do about it because they are at the end of a phone in an anonymous office and don't care because apart from ruining your life they also have your money. My Granddad went to France in 1945 to help fight against this sort of thing. Anyway, all is not lost, a friend has lent us a Futon bed for the time being and I have found the head office address and an email contact for Benson's. Watch this space.. PS... I beg you.. DO NOT DEAL WITH THESE PEOPLE...........