Super King bed ordered with good service in store, happy with quality & delivery date initially. Then phoned & told the end of bed box we ordered at the same time would not be available (4 weeks ago still no delivery date)Then the day of delivery, (I took a half day off work for it) the delivery guys phoned saying they were outside (but were not) took 20 mins for them to understand they had put the postcode in the sat nav wrong. Arrive 20 mins later. Base upstairs, mattress upstairs OK. Then ....... Wrong size headboard in box in van. Took an hour of phone calls where I was being asked by delivery centre if we had got it wrong!!! They then tried to tell me what went wrong, well I dont care, thats your problem, I just want my headboard. Delivery men left, with wrapping, ties and packaging left around the bed, & inside the base. Then the 1.5 hours trying to get through to Benson's Customer service. Who say they cant give a delivery date, didn't apologise and 1 week later we still haven't heard back. The bed was bought with a large deposit and interest free credit. Think I will stop the DD, then see how quick they respond. What a shambles.