Paid over 2,000 for a bed and headboard that is now resting on wood because of the castors causing such problems with the floor and bed. The whole bed was squeaking and the floor. We had someone visit who said it is a common problem with these castors and it happens all the time. He said take the castors off and you will have no problem. We did that but then could not use the drawers in the base. So had to use wood to make it higher so we could open the drawers. But now nothing squeaks. Customer service do not want to know. Complete rubbish and we wish we had never heard of Benson beds.