Supplied my disabled sister with an inadequate mattress (which they recommended) changed it under their ‘comfort warranty’ within a month having sold her a 5 year warranty. Within 3 years the mattress was hopeless. The warranty people came out and basically said it was because it had been sat upon and laid upon for prolonged periods (that is the purpose - and she’s disabled remember?). They have argued with my sister, who is ill, for over two years about this. I spoke to them last week - arrogant, unhelpful and discourteous. They have offered her no solution and are playing the ‘its now out of warranty card’ (warranty lapsed in August). Will have to take them to the small claims court. Will keep you informed if anything changes or they get back to me. :(