We spent over £1000 on a bed, mattress and headboard. When we ordered the headboard we stressed we want the plain ivory and not the wood trim. When the bed arrived 3 weeks later the wrong headboard had been delivered. I rang the store and was told the salesperson was not in. We called in the shop and the same salesperson was there and he said it wasn’t a problem and promised to order us the correct one. Two months later we made 4 phones calls to be told the salesperson was off. After over 3 months, we decided to send an email to customer services. The automatic reply stated it would reply within 10 days. You can guess, no reply. I have sent another email and it is 12 days but again no response . We are calling into the shop this weekend almost 5 months after the order was placed.