Worst experience ever . £1000 bed base broke after 5 days & mattress is sagging . Went into store they said they will contact customer services, 3wks & 4 calls later they message to say the bed base is on its way another wks later no replacement. Spoke to store who said it’s in the warehouse & I will know within a few days the delivery date . Heard nothing so phoned the store to no joy !!! Most unhelpful people ever, contacted customer services by phone requested call back ( no return calls after 2 days ) messages them with my details to call me the messages back & after 1 1/2 days of messages they stopped when I asked for a definite delivery date . I then told them I will wait until Monday then if no date I will be requesting a full refund they didn’t answer me . It’s been about 8wks now with a defective bed . Disgusting company !!!!!!!