Took a day off work to wait in for the delivery, delivery slot came and went and was on hold with customer services for over an hour. When I eventually spoke to an advisor I was casually told my deliver had failed because the bed was not on the van. She told me she couldn't give me any further information until the driver returned to the depot, and that customer services would be shut when he returned. I was told to ring back in the morning to hopefully receive more info and arrange another delivery date. They were uninterested in my lost wages and the fact that my son now has no bed to sleep on! Never used this company before and wish that I had read the reviews first. Avoid at all costs.