Wish I had read reviews before spending money with this company. Started ok as we collected the bed from store in January. After 4 weeks there was large dips in the bed which has got worse. Complained by email. They take weeks to reply each time. Now am told it is natural settlement and tough cookies they will not do anything about the mountain and valleys we call our bed. Spent £1700 on a bed that the mattress will need replacing. Customer services are slow. I can see why as they would seem to be inundated with complaints from unsatisfied customers. Having read reviews I am wondering if it is not worth getting an independent person to give a report. It would seem we are in a no win situation trying to get a new mattress.