I recently ordered a brand new bed costing more than £1000s. It was delivered on time and all was good. Until we tried to put the bed together, we then realised that the bed was missing half the castors - only 4 of the 8 legs were supplied. Phoned the Bensons shop, we were told had to call Bensons on another number. Called that number and waited for over half an hour, and told that they would post the legs but it would take ten! days to arrive. Eventually got the legs, put the bed together and it stank like a dead rat for days on end. Phoned Bensons again, waited 40 minutes, only to be told that was normal. Then noticed a creaking sound every time we sat on the mattress or turned to change sides. Again phoned Bensons, usual 40 minutes later got more fob off excuses, asked for a refund. I was told no can't have refund could go to trading standards, or … In the end have decided to warn others DONT BUY ANYTHING from BENSONS, especially BEDS! Customer service is as good as their new beds - they both STINK!