The customer service from this company is complete and utter rubbish. We recently purchased a new bed but when we came to put it together we found that four of the eight 'gliders' were missing and one was broken (probably because it is made of very cheap material). We phoned the customer service help line and the wait time was initially supposed to be 31 minutes but it actually took 45 minutes to get through only to be told they had 71 other calls waiting and there was nothing which could be done on the day. The best they could offer was to send new gliders out in 'about 10 days'. Meanwhile they said we should take the three 'gliders' off and put the base straight onto the floor until the new gliders' are delivered. (marking our new carpet!). Whilst my wife hung onto the phone I drove down to the local shop where the staff could not help because a) they don't carry any spare 'gliders' b) we couldn't have the ones off their demonstration bed because it was against company policy' and c) they cannot get through to their 'customer service department' any quicker than we can i.e. a 45 minute wait. I asked for the name of the company Chairman to write and complain but was told they couldn't give it out and although they could give me the name of the CEO they wouldn't give me his address! I will never ever buy from this company again.