Customer service does not exist! It took over two months to get a response from them regarding a £59.99 pillow that proved to be a lump of concrete! It was so bad I ended up seeing a chiropractor after sleeping on this pillow just twice! They will not refund so top tip - don't purchase a pillow or duvet from this company! They never answer the phone and ignored two emails. I ended up having to tweet in order to get a response! It took two months to get a response! To begin with they said I was out of the 30 day period to ask for a refund. So I pointed out I was within the 30 day period but it took them two months to respond. They then said they don't issue refunds for pillows! Disgraceful.