Sent a complaint on 23rd September after waiting 3 weeks for my furniture; as to which know one called me back to rectify this matter of a mark on the bottom drawers of wardrobe; to add insult to injury the guy that I had paid to assemble the rest of my bedroom furniture then come across my bed head stead seriously damaged! Now since this happened they failed again to get back to me the next day took 48 hours to get back promised a refund and to get the product resent, no news again on my replacement bed headstead and no refund!!! Never use them again disgusting and rude customer services. I have now paid for someone to come out who now can't complete the assembly. I have attached all images to show where the damage was made including the packaging, I would like this matter rectified as a matter of urgency as not only have I had to pay for the assembly and wasted time I've also used annual leave to not even have my furniture completed I've already waited three weeks for this delivery.