Seems everyone is in the same boat say well away..lovely service in the shop.customer service on the other hand total rubbish was told because my mattress was nearly 3 years old cost us £1, 500 and we should have a 5-year warranty that we have to pay for an independent person to come out who they recommend at a cost then to add insult us as consumers have to then send Bensons for bed though report and and will only reimburse you the cost of of the company calling out if they deem it as a manufacturer faults. The guy on the phone said they only go out if a product is less than 6-months old after that is down to the consumer to pay I asked him where this stated in the terms and condition as I could not see. I went back into the store to ask them list and they reply was that's new to them!!!!