My delivery was due today, so my daughter took time off work to wait in. Was happily waiting, went to the front door only to see a card stating that they'd attempted to deliver. My door bell is broken, but it clearly didn't occur to anyone to knock the door! I phoned the delivery guy twice in the hope that he could double back. No response. Phoned the company number and waited 14 minutes for a response, only to be spoken to by a quite snippy woman who asked me not to shout at her, although I was speaking in a perfectly normal tone! I have to phone back TOMORROW to re-book. No system in place to deal with that today then?! Looks like my son won't have a bed for the foreseeable, as we skipped the old one in readiness for the delivery today. very poor service!