I don't even want to give them one star.... I have paid for my new furniture and arranged delivery for Monday when I was off work. The drivers had gone off route at 8.30am so to prevent any issues I called Customer Service and was told to wait at least 37minutes... I don't have time for that so called the store and advised them of the issue including that I lived on a newbuild estate and believe the issue is because the driver was being sent to a different village. 72 hours later the driver defrauded the POD and now I have to wait until they do an investigation, I waited the 48hours and was told I had to wait another 24hours.. the CS team don't answer and when you get through they tell you its wrong department so bin you off into another 40minute queue. Steer clear this company are a bunch of thieves!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!