SHOCKING SERVICE Bought a bed on the 28th oct was told it would be delivered on the 31st. It arrived on time and as arranged, unbelievably they didn't bring the mattress. They told us it wasn't put on the van and to give it 20 mins then ring the shop. On ringing the shop they told us it was nothing to do with them and they would ring the warehouse and ring me back.,2 hrs later I rang the shop back to be told customer service would ring me to sort this out (still waiting) . The following day I rang customer care who answered after walking 30 mins. I was told how sorry they were and that they would look into this matter. We will have to find out where your mattress has gone(all ready been told it wasn't put on the van). They rang the warehouse and told me they could deliver the mattress on the 6th Nov. I refused and asked for my money back to be then told we can't pick it up till the 8 th nov,can drop one off on the 6th but can't pick one up (amazing). I can't have a refund till it is picked up. I've no bed apart from a blow up camping mattress . I live 20 mins from there warehouse unbelievable and I'm still waiting for them to ring me to confirm collection