I purchased 2 adjustable beds from the Ipswich branch of Bensons for Beds on a Monday and noticed on the Tuesday that there was a spend and save offer on which reduced the price by £400. I eventually got hold of the salesman who informed me that they could and would not price match or refund me the £400 as per their terms and conditions. If I wanted to cancel it would cost me 20% which is £381!!!! Appalling. He told me he was not aware of the sale starting the next morning when I purchased the beds but I’m not convinced especially as he told me his manager had visited that afternoon – surely they discuss upcoming promotions. If I had purchased on-line, I could have cancelled and then re-ordered at the lower price as there are different consumer rights. I used the store because retailers are struggling to compete with on-line so thought it was the right thing to do but if the companies do not offer terms and conditions as good as online then why use the store. The salesman said he understood why I was unhappy (more like furious) but there was nothing he could or would do. I eventually got through to Customer Services after a 30+ minute wait only to be told as per their terms and conditions there was no price match refund, no good will gesture despite me spending nearly £2000. No Customer Service whatsoever. My advice is DO NOT PURCHASE FROM A BESONS FOR BEDS STORE, PURCHASE ONLINE IF YOU WANT TO USE THIS COMPANY, YOU GET BETTER PROTECTION AND RIGHTS.