Purchased Sealy king size bed and mattress from birstall store in Leeds in January of this year . initially store staff and delivery me was exceptional. However, discovered one side of base damaged. Contacted customer services and this is where the problem started: overall after spending almost eight hours waiting for them to answer the phone ( from.january to August) and speaking to seven different people ( and request to speak to education's team being denied ) my issue was finally resolved ( this was also after the replacement agreed was not on the delivery van as arranged) . I requested that I wanted the bed returning and a full refund . Miraculously the bed was posted cked up within a week however, I had to wait for the money and was told that I would have to go back to the shop where I had originally purchased it from The staff weren't supposed that due to customer services the bed had been returned. I pointed out that I had the bed had been a cash purchase (almost £1800).which had come out of my account within hours yet it took all students two weeks after I had purchased it back on n January. I also pointed out that I had to contact them on a frequent basis and that had I purchased the bed on finance I would not have started paying for it till it was satisfactory. On a final.note with regard to mattress I suspect that the ones that are returned are then sent out again after being used despite people paying full price ??? Despite negative reviews Benson's still need to sort out their customer services and distribution services. I also need to say that I received a text from them a couple of weeks ago saying that they had ordered my replacement base and they would then contact me with a delivery date !!!!!! So much for data protection. Think very very carefully before making a purchase from Benson's !!!