Where to start!! We purchased an Ottoman Divan Set Front opening Santiago king size bed costing £1799.00. Arrived on correct day, set up and looked good. Every week after turning mattress around we noticed a slight bump in the middle of mattress, this has now developed into a rather big bump, lumpy mess. Bensons sent out an inspector who took photos and explained that we just needed to “iron” out the mattress every morning. I’m assuming he meant by our hands and not a iron!! I have never had to do this with any mattress in my 61years on this planet. However we did as asked, it did not help and got worse. Phoned Bensons again told to get my own independent inspector who they recommend again it was in spec!! So we have given up. Now the bed frame is squeaking something terrible which wakes you up every time you move in bed, again Bensons do not want to know. I will never get anything from them and advise anyone else to do there homework and shop elsewhere.