If there was a minus rating this would be at minus 10. I am an ill woman and in order to make my last few days more comfortable I purchased a hospital style bed from bensons - Bilston Road, Wolverhampton. I paid for them to take away all rubbish which they did not do. I had the bed 2 days never having slept in it as I wanted to get new bedding for it and christen it properly. I tested the bed in its most upward position and then it couldnt come back down to horizontal position. I contacted the customer services - which is itself a feat as they take their time answering the phone. I sent pictures of the position of the bed and that was all I heard from them for 2 weeks. I call back to see what was being done, as I couldn't use the bed, or the bedroom, thanks to this so non-functional bed. so I have no bed and no use of my bedroom. I was told it just had to go through the process and there was nothing they could do and no-one I could speak to. Meanwhile my health was deteriorating due to the stress that dealing with this organisation was causing me. After several attempt to speak to someone who would help..They finally organised someone to come and see me and test/fix bed - they didn't turn up. Ever since my e-mails have been bounced back and I've not been able to contact anyone in customer services. what am I to do they clearly want me to die before any resolution and hope my family will be too distressed to follow-up and resolve. I don't need this stress and hateful behaviour in my last days - its shameful and evil - where can I go for help??