Ordered two single beds and headboards nearly 3 weeks ago with delivery due yesterday (20.11.19). By 6.30pm, the beds hadn't arrived so I went to the shop (Chester store) to be told that a delivery attempt was made and that the delivery drivers had waited for 15 mins. I checked our CCTV and there was no sign of any attempted delivery. I was then told that my order had gone back to the depot (Bolton) and the next delivery date was 06.12.19. Store told me to call Customer Services and after phoning a premium line number and being on hold for 25mins, they said that my name didn't match my order details and they couldn't discuss it with me. It was me who ordered and paid for the goods in the store and I have no idea why the had a "Mr R T" (not even a full surname, just initials) as the customer. I went back to the store and immediately cancelled the order (not that they cared enough to try and get my order to me sooner). What a complete waste of 3 weeks. Would NEVER deal with them again and I'd suggest you save your time and energy and go elsewhere!